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Privacy Policy

Last updated: 30.09.2026

This policy describes how AVIA Bulgaria (“AVIA”, “we”) collects, uses, and protects the personal data of website visitors and its clients in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

1. Data Controller

The data controller is AVIA Bulgaria. For all questions related to personal data, you can contact us at [email protected] or by phone at +359 87 998 8822.

2. What Personal Data We Process

  • Contact data — name, email, phone, and company when you contact us via contact form or email.
  • AVIA Club participation data — profile data, collected points, and used rewards and offers.
  • Inquiry and offer data — information you provide to us when requesting wholesale fuels or business solutions.
  • Technical data — IP address, device and browser type, and cookie data when using the website.

3. Purposes of Processing

  • responding to inquiries and preparing offers;
  • managing AVIA Club participation and providing rewards and discounts;
  • concluding and performing contracts with clients and partners;
  • sending commercial messages — only with your consent;
  • improving the website and our services;
  • fulfilling legal obligations.

4. Legal Grounds

We process personal data based on your consent, the necessity to conclude or perform a contract, compliance with a legal obligation, or our legitimate interest (for example, website security and service improvement) when it does not override your rights and interests.

5. Retention Period

We store personal data only as long as necessary for the purposes for which it was collected or as required by law. Data processed based on consent is deleted after its withdrawal unless another legal ground for retention exists.

6. Data Recipients

We may provide personal data to trusted providers who assist us (hosting, IT support, courier, and payment services), as well as to state authorities when required by law. We do not sell personal data to third parties.

7. Cookies

The site uses cookies necessary for its operation, and with your consent — cookies for analytics and marketing. You can change your cookie settings at any time from your browser.

8. Your Rights

  • the right to access your personal data;
  • the right to correct inaccurate data;
  • the right to erasure (“the right to be forgotten”);
  • the right to restrict processing;
  • the right to data portability;
  • the right to object to processing;
  • the right to withdraw your consent at any time.

To exercise your rights, write to us at [email protected].

9. Right to Complain

If you believe your rights have been violated, you can file a complaint with the Commission for Personal Data Protection (CPDP), Sofia 1592, Prof. Tsvetan Lazarov Blvd. № 2, www.cpdp.bg.

10. Policy Changes

We may update this policy. The current version is published on this page along with the date of the last change.